Learning Outcomes
- Learn to listen actively before responding
- Learn to frame both open ended and close ended questions to clarify the doubts
- Make lasting impression by understanding the nuances of body language & speech
- Identify the benefits and drawbacks of each of the channel of communication and use it relevant to the situation requirement
- Learn the 4 C’s of communication : Clear, Concise, Complete and Courteous
- Learn to influence people through effective communication